How do I register?

Select the “Log In” button at the top left corner of the website. Once the pop-up appears, select the “Sign Up” tab. Enter a unique username, your e-mail address and a secure password and agree to our terms and conditions. You will receive a confirmation e-mail.

How do I register to Bid?

Once your account is set up, select the “Bidding” option from the dropdown menu in the top left corner. Add your credit card information and your name and phone number. Zero260, Inc. does not keep any of your credit card information on file, but they are stored by our third-party credit card processor, Stripe.

How do I place a Bid?

Once you are registered to bid, select the auction that you would like to bid on. Click on a “Place a Bid” icon, enter in your maximum bid amount, and confirm your bid. A hold will be placed on your credit card for 5% of your bid with a $250 minimum and $5,000 maximum. The hold will be removed on your card at the end of the auction.

What are the fees to Bid?

The winning bidder is charged 5% of the winning bid amount with a $250 minimum and $5,000 maximum. There is no fee charged for non-winning bids.

What are the Bid Increments?

The minimum bid to start an auction is $100. If the current bid is below $25,000, the next highest bid must be $100 above the current bid. If the current bid is between $25,001 and $50,000, the next highest bid must be at least $250 above the current bid. If the current bid is above $50,000, the next highest bid must be at least $500 above the current bid. There is no limit to the amount of a bid raise.

What currency are auctions listed in?

All bidding is in United States dollars, regardless of the location of the car or user.

Can I contact the seller directly?

Yes. On the left side of the auction page is a “Contact Seller” button in which you can message a seller directly. We encourage you to contact the seller directly if you have a question specific to your situation. If you have a general question, please pose this in the comment section.

What is a “No-Reserve” Auction?

The highest bid wins the auction, regardless of price.

What is the reserve on a regular Auction?

For auctions without the “No-Reserve” title, Zero260 and the seller have agreed on a reserve price which must be met in order for the car to sell. The reserve price is kept private unless the seller decides to disclose it. If the highest bid is close to the reserve amount, Zero260 has the option, but not the obligation, to make up the difference between the high bid and the reserve amount.

What happens when the reserve is not met?

The seller has the option to have the car listed in the “Direct Offer” section of the website where all previous bids and comments will be shown. A Buyer has the option to make an offer for more than the highest bid. If that offer is above the reserve price, it is sold automatically, and the buyers credit card is charged 5%. If the offer is below the reserve price, the seller has the option to either accept the bid or submit a counteroffer. If the buyer accepts the counteroffer, the buyer’s credit card is charged 5% and he is the winning bidder.

How does “Direct Offer” work?

If a car does not reach the reserve price, the seller has the option to have the car listed in the “Direct Offer” section of the website where all previous bids and comments will be shown. A Buyer has the option to make an offer for more than the highest bid. If that offer is above the reserve price, it is sold automatically and the buyers credit card is charged 5%. If the offer is below the reserve price, the seller has the option to either accept the bid or submit a counteroffer. If the buyer accepts the counteroffer, the buyer’s credit card is charged 5% and he is the winning bidder.

How do I complete the sale?

The sale of the car is performed directly between the buyer and the seller. Zero260 provides the contact information to both the buyer and seller. Once the auction is complete, we recommend that you immediately contact each other and arrange for the sale, payment and pick-up of the vehicle. Generally, payment should be made within a week of the end of the auction. A “Bill of Sale” is commonly used by buyers and sellers. Payment is generally made via wire transfer or cashier’s check.

How much does it cost to list a car for sale?

For a “No-Reserve” auction, it costs $49 to list a car. For a reserve auction, it costs $99 to list a car. Reserve auctions are eligible for “Direct Offer” at no additional cost if the reserve price is not met.

May I lower my reserve once an auction starts?

Yes. Please message your auction specialist through your Seller dashboard.

How do I submit a car?

Either Log In or Sign Up for a User Account. Click on the “Submit Your Car Now” button on the www.zero260.com/sell-your-car page. Complete the details about your car, upload a few photos, and submit. You will not be charged a listing fee until we either accept your no reserve listing or we agree on a reserve price. You will enter in your credit card information to pay the listing fee and confirm.

How long until my car can be listed?

7 Days. Once you have submitted all required information and photos, we create the auction listing for your approval and schedule the auction to start within 7 days of approval.

How long do auctions last?

Generally, all auctions are 7 days long. As listings are approved and finalized, cars will be listed in the “Coming Soon” section of the website.

How does shipping work?

The buyer selects the shipping company and arranges with the seller for a time and location for pick-up.

What are the rules for commenting on cars?

Comments should pertain to the car or the specific auction. Any comments outside of the rules will be removed. Users may report offensive comments to Zero260 by "Flagging as Inappropriate". Complaints will be evaluated by our team.

I list my car for sale elsewhere during an auction?

As long as the car listing states that the car can only be purchased through the Zero260 auction, you can list the car elsewhere.